Thank-you page template with offers: +10% gross revenue in Q4
Laumière Gourmet Fruits rebuilt its thank-you page with a pop-up offer, a product upsell and recommendations, and reports a 7.01% conversion rate on the page and 10% more gross revenue in Q4. Laumière made the change on its own store with help from the app team, and it was published as an Upsell.com (formerly ReConvert) case study.
Several elements shipped at once, so no single one can take the credit.
- 7.01% thank-you page conversion rate, up from roughly 1% with the basic setup.
- 10% added to gross revenue in Q4, as stated in the case study text.
- The same page's headline figures show 8.4% revenue growth and 5.73% conversion, so the exact numbers are unclear.
- Reported return on app cost also differs within the page: 3,553% in the header, 4,346% in the text.
The change
Variant replaces a basic offer with a five-element thank-you page.
Simplified mockup drawn by LiftArchive from the shared screenshots.
Control
Basic thank-you page offers, which got about 1% of customers to add a post-purchase item.
Variant
A full thank-you page template with a pop-up offer, a product upsell, product recommendations, a birthday collector and social sharing.
Why it likely won
Our reading of the result, not the practitioner's claim.
- Several offer formats on one page give buyers more than one way to add something.
- Dried fruit gifts suit repeat and add-on buying, especially in the Q4 gifting season.
- A template built by the app team likely fixed layout and offer choices the basic setup lacked.
Caveats: Bundled change: five elements launched together, measured before and after, with no control group. Figures are vendor-published, the page's own numbers conflict, and Q4 seasonality likely played a part.
Who ran it
Laumière Gourmet Fruits ran this test for Laumière Gourmet Fruits and published the results (Upsell.com (ReConvert) case study). The numbers are theirs; the summary and commentary on this page are ours.
Read the original case study on Laumière Gourmet Fruits →
How to run this test on your store
- Hypothesis
- If we replace a basic thank-you page with one that combines an offer pop-up, an upsell and recommendations, then post-purchase revenue will rise because buyers get several relevant ways to add to their order.
- Primary metric
- Post-purchase revenue per order
- Guardrails
- Refund rate
- Page load time on the thank-you page
- Email list unsubscribe rate
- Who should test it
- Gift and food stores with a catalogue that suits add-ons and a strong Q4. To learn which element matters, test them one at a time rather than all at once.
Questions
What is a birthday collector on a thank-you page?
A small form asking for the buyer's birthday so the store can send a birthday email or offer later.
It builds the email list rather than driving an instant sale.
Should I add many elements to my thank-you page at once?
It can lift revenue quickly, but you won't know which part worked.
Adding and testing them one by one tells you what to keep.