Thank-you page template with offers: +10% gross revenue in Q4

WinnerSeveral changes tested togetherPost-purchase

Laumière Gourmet Fruits rebuilt its thank-you page with a pop-up offer, a product upsell and recommendations, and reports a 7.01% conversion rate on the page and 10% more gross revenue in Q4. Laumière made the change on its own store with help from the app team, and it was published as an Upsell.com (formerly ReConvert) case study.

Several elements shipped at once, so no single one can take the credit.

+10% gross revenue in Q4
  • 7.01% thank-you page conversion rate, up from roughly 1% with the basic setup.
  • 10% added to gross revenue in Q4, as stated in the case study text.
  • The same page's headline figures show 8.4% revenue growth and 5.73% conversion, so the exact numbers are unclear.
  • Reported return on app cost also differs within the page: 3,553% in the header, 4,346% in the text.

The change

Control (A)
header
Order confirmed
order summary
Basic offerREPLACED
Variant (B)
header
Offer pop-upNEW
Order confirmed
Product upsellNEW
Recommended productsNEW
Birthday collectorNEW
Share on socialNEW
order summary

Variant replaces a basic offer with a five-element thank-you page.

Simplified mockup drawn by LiftArchive from the shared screenshots.

Control

Basic thank-you page offers, which got about 1% of customers to add a post-purchase item.

Variant

A full thank-you page template with a pop-up offer, a product upsell, product recommendations, a birthday collector and social sharing.

Why it likely won

Our reading of the result, not the practitioner's claim.

  • Several offer formats on one page give buyers more than one way to add something.
  • Dried fruit gifts suit repeat and add-on buying, especially in the Q4 gifting season.
  • A template built by the app team likely fixed layout and offer choices the basic setup lacked.

Caveats: Bundled change: five elements launched together, measured before and after, with no control group. Figures are vendor-published, the page's own numbers conflict, and Q4 seasonality likely played a part.

Who ran it

Laumière Gourmet Fruits ran this test for Laumière Gourmet Fruits and published the results (Upsell.com (ReConvert) case study). The numbers are theirs; the summary and commentary on this page are ours.

Read the original case study on Laumière Gourmet Fruits →

How to run this test on your store

Hypothesis
If we replace a basic thank-you page with one that combines an offer pop-up, an upsell and recommendations, then post-purchase revenue will rise because buyers get several relevant ways to add to their order.
Primary metric
Post-purchase revenue per order
Guardrails
  • Refund rate
  • Page load time on the thank-you page
  • Email list unsubscribe rate
Who should test it
Gift and food stores with a catalogue that suits add-ons and a strong Q4. To learn which element matters, test them one at a time rather than all at once.

Questions

What is a birthday collector on a thank-you page?

A small form asking for the buyer's birthday so the store can send a birthday email or offer later.

It builds the email list rather than driving an instant sale.

Should I add many elements to my thank-you page at once?

It can lift revenue quickly, but you won't know which part worked.

Adding and testing them one by one tells you what to keep.

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