Mother's Day homepage promo vs general care package: higher CTR

WinnerHomepage · 2020

A homepage care-package promotion themed on Mother's Day got a higher click-through rate than a general care-package promotion, though no figure was shared.

The Lush team ran this A/B test in 2020, published as a VWO case study, as a follow-up to an earlier win for care-package messaging.

higher CTR
  • Click-through rate: higher for the Mother's Day version. The source gives no number.
  • No sales or revenue figures were shared for this test.
  • Lush used the result to plan a similar Father's Day campaign.

The change

Control (A)
announcement bar
header
Send a care packageREPLACED
Shop now
collection grid
Variant (B)
announcement bar
header
Mother's Day care packageNEW
Shop now
collection grid

Same layout; the care-package promo is reframed around Mother's Day.

Simplified mockup drawn by LiftArchive from the shared screenshots.

Control

The general care-package homepage promotion, which had already beaten a self-care theme in an earlier test.

Variant

A care-package promotion tied specifically to Mother's Day.

Why it likely won

Our reading of the result, not the practitioner's claim.

  • A specific occasion gives shoppers a concrete reason and deadline to buy.
  • It built on a theme that had already won, so the test refined a proven message.
  • The team worried the theme could upset people who couldn't see their parents; the result suggests it didn't put most visitors off.

Caveats: The source reports a higher click-through rate but no figure, sample size, duration or confidence level. It ran during the early months of COVID-19 and covers clicks only.

Who ran it

Lush ran this test for Lush and published the results (VWO case study). The numbers are theirs; the summary and commentary on this page are ours.

Read the original case study on Lush →

How to run this test on your store

Hypothesis
If we tie our gifting promotion to an upcoming occasion, then click-through will rise because shoppers have a specific reason and deadline to buy.
Primary metric
Homepage promo click-through rate
Guardrails
  • Revenue per visitor
  • Homepage bounce rate
Who should test it
Brands with giftable products ahead of a major gifting date. It won't apply far from any occasion, and sensitive holidays deserve care in how they are framed.

Questions

Do holiday-themed promotions beat general ones?

In this test, the Mother's Day version won on click-through.

A named occasion often gives shoppers a clearer reason to act now.

Can a holiday theme backfire?

Lush worried Mother's Day might upset people who couldn't see family.

Testing is a safe way to check before committing the whole homepage.

How far ahead should I test a holiday promo?

Early enough to collect results and still roll out the winner before the date.

Short gifting windows leave little time to learn.

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